What is the Service Level Agreement (SLA) in an MSP agreement in New York?

What is the Service Level Agreement (SLA) in an MSP agreement in New York?

managed service new york

Okay, so ya wanna know bout Service Level Agreements, huh? In the wild world of Managed Service Providers up in New York, theyre kinda a big deal.

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed services new york city

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Think of it like this: youre payin someone else to handle all the techy stuff, right? Well, an SLA is basically a promise. A promise that theyre actually gonna do it, and do it well.


It aint just some fuzzy, feel-good agreement, no siree.

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - check

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Its a legally binding document (usually) that spells out exactly what services the MSP is providing, and more importantly, what level theyre providing them at.

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed it security services provider

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We aint talkin participation trophies here.


For example, lets say youre an architecture firm in Manhattan and youre super reliant on your network. The SLA would specify things like uptime – how much time your network needs to be up and running, maybe 99.9%, which is pretty darn good.

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - check

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And what happens if it isnt?

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed service new york

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Thats where penalties come in.

What is the Service Level Agreement (SLA) in an MSP agreement in New York? - check

    Maybe they give ya a discount on your bill, or maybe something else.

    What is the Service Level Agreement (SLA) in an MSP agreement in New York?

    What is the Service Level Agreement (SLA) in an MSP agreement in New York? - check

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      If the darn network keeps goin down, well, you've got recourse.


      It also addresses response times. If your server decides to take a nap at 3 AM, how quickly will the MSP respond?

      What is the Service Level Agreement (SLA) in an MSP agreement in New York? - check

        Two hours? Four? A week?! (Hopefully not a week!). It lays all that out. You wouldnt want just any old answer to your emergency tickets, eh?


        Now, SLAs aint all sunshine and roses. They can be kinda tricky. They often have all sorts of technical jargon and exceptions. Its totally worth having a lawyer look over em before you sign anything.

        What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed it security services provider

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        Ya dont wanna be stuck with an agreement thats basically worthless if things go south.


        Also, not every MSP offers the same SLAs. Some might have more comprehensive coverage than others. Its seriously important to shop around and compare what's being offered.

        What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed service new york

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        Dont just go for the cheapest option, you'll probably regret it later.

        What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed service new york

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        You might not want a cheap MSP.


        So yeah, the Service Level Agreement in an MSP agreement in New York is your safety net, your guarantee (sorta), and your ticket to a good nights sleep knowing your tech is in (hopefully) good hands. Just remember to read the fine print, okay? It truly matters!



        What is the Service Level Agreement (SLA) in an MSP agreement in New York? - managed services new york city

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