How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC

How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC

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So, youre lookin at a Microsoft Managed Services Provider (MSP) in the Big Apple, huh? managed services new york city And you wanna know how to, yknow, really evaluate their Service Level Agreement (SLA)? managed service new york managed it security services provider Its not as daunting as it seems, honestly.


First off, dont just glance at the document! Dive deep. managed service new york An SLA isnt just fancy legal jargon; its a promise.

How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed service new york

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It should clearly define what services theyre actually providing. managed services new york city Are we talkin Azure management, security patching, help desk support, or somethin else entirely? The scope matters!


Then, get granular about the metrics.

How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed service new york

    What constitutes "up-time"? Is it 99.9%? 99.99%? (Each little decimal point makes a huge difference, trust me). And what time frame are we considering? Is it measured monthly, quarterly, or annually? managed services new york city You want specifics. You do!


    Response times are crucial, too. How long will it take them to respond to a critical incident versus a minor one? Are those response times guaranteed?

    How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed service new york

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    And what about resolution times? A quick response is nice, but it doesnt mean squat if they cant fix the problem.


    Dont neglect the penalties, either! What happens if they dont meet their promised service levels? Are there credits? Are there other forms of compensation? The absence of clear penalties is a major red flag, wouldnt you say?


    Furthermore, its wise to understand the MSPs reporting capabilities. Can they provide you with regular reports that show their performance against the SLA metrics? How easy is it to access this data?

    How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed it security services provider

      Transparency is key, yknow. It should be easily accessable and not hidden!


      Also, consider the exclusions. What events arent covered by the SLA? Force majeure? managed it security services provider Scheduled maintenance? managed services new york city External attacks?

      How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed it security services provider

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      These exclusions can significantly impact the overall value of the agreement.


      Finally, its not only about whats in the SLA, but also about what isnt there.

      How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed services new york city

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      Does the SLA address things like data security, compliance with relevant regulations (like GDPR or HIPAA, if applicable), and disaster recovery? If not, youll need to address those concerns separately.


      In conclusion, evaluating an MSP's SLA in NYC involves a thorough review of the scope, metrics, penalties, reporting capabilities, and exclusions. check Dont be afraid to ask tough questions and negotiate terms that meet your specific needs.

      How to Evaluate the SLA of a Microsoft Managed Services Provider in NYC - managed it security services provider

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      You shouldnt just settle! check Good luck, friend.

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