Okay, so you're wondering how to figure out if those snazzy Managed IT Services you're paying for in NYC are actually worth the dough, huh? It's a valid question! Nobody wants to throw money down the drain, especially in a city as pricey as this one.
First, let's ditch the jargon. ROI, or Return on Investment, is just fancy talk for "are we getting more back than we're putting in?". When it comes to managed IT, that means is the cost of the service less than the value it brings, right?
You can't just, like, pluck a number out of thin air. You gotta look at a few key things. Start with downtime. Before you had managed IT, how often were your computers crashing? Were employees twiddling their thumbs waiting for tech support? (Think of lost productivity!) Now, compare that to the situation after you got the managed services. Has downtime decreased? If it has, you're already seeing a positive return, as employee time isn't wasted!
Consider security too. How much would a data breach really cost you?
Don't overlook efficiency gains, either. Are your employees spending less time troubleshooting tech problems and more time actually doing their jobs?
And hey, don't forget about the soft stuff!
So, how do you measure all this? Track your costs (the managed IT fees, of course). Then, track the benefits: reduced downtime, improved security, increased efficiency, etc. Assign a monetary value to each of those benefits (this is where it gets a little tricky, but you can use industry benchmarks and estimates). Finally, compare the costs to the benefits. If the benefits outweigh the costs, you're getting a positive ROI!
It's not an exact science, mind you, but if you do your homework, you can get a pretty good idea of whether those managed IT services are a good investment for your NYC business. And if they aren't, well, maybe it's time to find a provider that actually is worth the money!