What is the Service Level Agreement (SLA) with a New York MSP?

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What is the Service Level Agreement (SLA) with a New York MSP?

Okay, so youre thinking about getting a Managed Service Provider (MSP) in New York.

What is the Service Level Agreement (SLA) with a New York MSP? What is the Benefit of Proactive IT Support from an MSP in New York? . - managed services new york city

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managed it security services provider Smart move! But before you sign on the dotted line, you gotta understand the Service Level Agreement, or SLA. Basically, its a contract that spells out exactly what the MSP is promising to do for you, and, like, how well theyre promising to do it.


Think of it as, um, a report card for your MSP (sort of). managed it security services provider The SLA dives into things like response times. How quickly will they answer the phone when your server decides to, you know, die! Itll say how fast theyll get someone working on the problem, and how long its expected to take to fix it. managed services new york city These times are usually measured in minutes or hours (depending on the severity, obvi).


Then there's uptime. This is a biggie. Its the percentage of time your systems are supposed to be up and running. check Youll see stuff like "99.9% uptime guarantee," which sounds great, but read the fine print. What happens if they dont hit that? managed service new york Are you getting some money back? (You should be!).


The SLA also covers the specifics of the services theyre providing. Are they just doing basic monitoring, or are they handling all your cybersecurity? What about backups? Disaster recovery? managed service new york Its all gotta be in there, nice and clear. (If its not then its a red flag!).


Dont be afraid to ask questions. Like, tons of questions.

What is the Service Level Agreement (SLA) with a New York MSP? - check

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Get them to explain everything in plain English, not tech jargon. What happens if theres a major outage? Who do you call? What are the escalation procedures?


And remember, an SLA isnt set in stone. It is negotiable. If you dont like something, try to change it. Its your business, after all! Getting a solid SLA is crucial for a good relationship with your New York MSP. check Make sure you understand it well, and you should be golden!