Common Cybersecurity SLA Mistakes to Avoid

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Common Cybersecurity SLA Mistakes to Avoid

Okay, so youre thinking about cybersecurity SLAs, right? (Service Level Agreements, for the uninitiated). managed service new york Theyre like promises between you and your cybersecurity provider, outlining what theyll do to keep your data safe and what happens if they, uh, dont. But, and this is a big but, a lot of companies totally bungle them. Lets talk about some common cybersecurity SLA mistakes, because trust me, you wanna avoid these like the plague.


Firstly, being too vague. Like, seriously, "Well keep you secure" isnt an SLA! What does "secure" even mean? You need specifics. What kind of monitoring are they doing? How often? managed services new york city Whats the response time if something bad does happen? If its all wishy-washy, good luck holding them accountable, you know?


Another biggie is not defining metrics properly. For example, saying "99% uptime" sounds good, but what about planned maintenance? Does that count against the uptime? (It shouldnt!). And what about different systems? Maybe your email being down for an hour isnt the end of the world, but your e-commerce site? Thats a whole other ballgame, isnt it!


Then theres the whole "set it and forget it" mentality. Cybersecurity is constantly evolving.

Common Cybersecurity SLA Mistakes to Avoid - managed services new york city

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check If your SLA is five years old, its probably about as useful as a screen door on a submarine. managed service new york Review it regularly! Make sure it still reflects your current needs and the current threat landscape. Otherwise, youre paying for something that might not even protect you against the latest ransomware.


Failing to consider incident response is another huge blunder. check The SLA should clearly define the incident response process. Whos responsible for what? What are the escalation paths? How quickly will they notify you of a breach? If this isnt clearly spelled out, youll be scrambling when (not if, when) something bad happens.


And finally, think about penalties. What happens if they fail to meet the agreed-upon levels? A strongly worded letter? (Probably not enough!). There needs to be some kind of financial incentive for them to actually uphold their end of the bargain. Otherwise, wheres the motivation?


So, there you have it! A few of the most common cybersecurity SLA pitfalls. Avoid these, and youll be well on your way to having an SLA that actually protects you, not just looks good on paper. And hey, always, always read the fine print! Youd be surprised what youll find! Good luck out there!

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