Okay, so, like, you're in New York, right?
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First thing is, talk to your employees!
How to Evaluate Managed IT Services Performance in NY - managed service new york
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Then, look at the numbers. Most IT companies SHOULD provide reports. See how often systems go down. Downtime is bad. Really bad! A good IT company proactively PREVENTS problems, not just fixes them after they happen. Are they meeting their own service level agreements (SLAs)? That's basically a contract saying how well they're supposed to perform. Hold them to it!
Security is HUGE, especially these days.
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And finally, just... are they responsive? When you need help, do they actually answer the phone or, you know, respond to emails quickly? Or are you stuck waiting forever? Good service is about more than just fixing computers; its about communication and being there when you need them! It's a real partnership.
Really, really important!