How to Evaluate Managed IT Services Performance in NY

How to Evaluate Managed IT Services Performance in NY

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Okay, so, like, you're in New York, right?

How to Evaluate Managed IT Services Performance in NY - managed services new york city

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And you got this Managed IT Services thing going on, but how do you even KNOW if they're doing a good job? How to Negotiate Managed IT Services Contracts in NY . managed services new york city It's not always, you know, super obvious.


First thing is, talk to your employees!

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Are they constantly complaining about slow computers or the network being down? If so, thats a big red flag, dude. managed service new york Happy employees usually mean the IT is, y'know, functioning proper.


Then, look at the numbers. Most IT companies SHOULD provide reports. See how often systems go down. Downtime is bad. Really bad! A good IT company proactively PREVENTS problems, not just fixes them after they happen. Are they meeting their own service level agreements (SLAs)? That's basically a contract saying how well they're supposed to perform. Hold them to it!


Security is HUGE, especially these days.

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Are they keeping your systems updated with the latest security patches? Are they doing regular security audits? check managed services new york city A data breach can be a total nightmare, trust me. So, like, make sure they are on top of it.


And finally, just... are they responsive? When you need help, do they actually answer the phone or, you know, respond to emails quickly? Or are you stuck waiting forever? Good service is about more than just fixing computers; its about communication and being there when you need them! It's a real partnership.
Really, really important!