How to Negotiate a Contract with an IT Managed Service Provider in NYC

How to Negotiate a Contract with an IT Managed Service Provider in NYC

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Okay, so youre thinking about getting a managed service provider (MSP) in NYC, huh? How to Onboard a New IT Managed Service Provider in NYC Seamlessly . Smart move. But before you jump in headfirst, gotta talk about negotiating that contract. Its not as scary as it sounds, promise. Think of it like haggling at a deli, but instead of pastrami, youre getting, like, network security and server maintenance.


First things first, know what you really need. Dont let them upsell you into a bunch of stuff you wont ever use. (Kind of like ordering a giant pizza when you only want a slice!). Make a list! A real, honest-to-goodness list of what your business needs from an IT perspective. What kind of support? How fast do you need things fixed? managed service new york What about security? What about those darn backups? check The list keeps growing.


Then shop around.

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Get quotes from at least three MSPs. Dont just look at the final price, though. Dig into whats included.

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Is it apples to apples? check Or are they offering different levels of service? This is where that list comes in handy - compare each MSP to it.


Now, the fun part, negotiation! Dont be afraid to push back. managed services new york city Everything is negotiable. If theyre charging too much for, say, on-site support, ask if you can reduce the hours or get a discount. See if theyll throw in something extra, like a free security audit or maybe some extra training for your staff.


Pay close attention to the Service Level Agreement (SLA). This is crucial! It spells out exactly what theyre promising to deliver and what happens if they dont. managed services new york city (Think of it like the fine print, but not evil). Make sure the response times are acceptable to your business and the penalties for failing to meet those times are, well, meaningful. If your business grinds to a halt if the network is down for more than an hour, you want an SLA that reflects that.


Also, dont forget about termination clauses! What happens if youre not happy with their service? How much notice do you need to give? What are the fees for breaking the contract early? You need to know this stuff!


And, like, finally, get it all in writing! check (Duh!). managed it security services provider Dont rely on verbal promises. If its not in the contract, it didnt happen. managed it security services provider managed it security services provider Have a lawyer look it over, too, if you can. Theyll catch things you might miss.


Negotiating can feel intimidating, but if youre prepared and you know what you want, you can get a great deal on IT support and keep your business running smoothly!! Good luck!