What is IT support in NYs remote work impact?

What is IT support in NYs remote work impact?

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Okay, so like, whats IT support even doing in New York these days, you know, with everyone working from home and all? What is IT support in NYs common challenges? . managed it security services provider Its a totally different ballgame now than it was pre-pandemic, thats for sure. Think about it, before, if your computer was acting up, you could just, like, stroll down the hall and find Dave from IT. Hed pop in, maybe grumble a little about your password being "password123" (weve all been there, right?), and fix you up.


Now? Now youre on your own, kinda. Well, not completely.

What is IT support in NYs remote work impact? - managed it security services provider

    IT support is still there, obviously, but its all remote. Which means a lot more phone calls, screen sharing sessions that get laggy at the worst possible moment (argh!), and endless emails trying to describe why your printer thinks its allergic to ink. managed services new york city (Seriously, printers are the devil).


    The impact on IT support in NYC from remote work has been HUGE. First off, the workload probably exploded. managed service new york Imagine every single employee suddenly needing help setting up their home office network, troubleshooting their Wi-Fi (the bane of existence!), and getting their VPN to actually, you know, work. Thats a lot of extra calls.


    Then theres the security aspect. I mean, securing a whole office building is one thing. Securing hundreds, or even thousands, of individual home networks? That's a nightmare.

    What is IT support in NYs remote work impact? - managed it security services provider

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    IT departments are now having to juggle all sorts of new threats, from phishing scams targeting remote workers to making sure everyone is actually using secure passwords and not just writing them on sticky notes (dont do that!). (Seriously, don't).


    And lets not forget the human element. managed service new york Remote IT support just isnt the same as face-to-face. You lose that personal connection, that ability to really see what someone is struggling with.

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    Its harder to build trust and rapport over a video call (even with the cute Zoom backgrounds).

    What is IT support in NYs remote work impact? - managed it security services provider

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    Plus, you miss out on the office gossip, which, lets be real, is half the fun of working in IT.


    So, yeah, IT support in NYC has had to adapt big time because of remote work. Theres more demand, more security concerns, and a whole lot less face-to-face interaction. Its probably made their jobs way more stressful, but also, maybe (just maybe) a little more interesting. They are the unsung heroes of the new hybrid work world, keeping us all online and (somewhat) productive. And honestly, we should probably all send them a virtual pizza party or something. They deserve it.