How to Negotiate a Managed IT Services Contract in New York City

How to Negotiate a Managed IT Services Contract in New York City

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Okay, so, you're looking to get Managed IT Services in the Big Apple, right? (New York City, baby!) That's smart, frees you up to actually, ya know, run your business. But signing that contract? It can feel like navigating the subway at rush hour – crowded, confusing, and you're pretty sure you're gonna get pushed around.


First things first: Do your homework! Don't just grab the first IT company that promises you the moon. Get quotes from at least three different providers. See what they're offering, what their specialties are, and maybe even ask for some references. Talking to other local businesses who use them is gold!

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    Seriously, do it.


    Then, when you finally get that contract...read it! I know, it's probably boring as heck, but don't just skim it.

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    Pay close attention to the Service Level Agreements (SLAs). These are the promises the IT company is making about how quickly they'll respond to problems, how much uptime you can expect, and what happens if they screw up (hopefully not!). If the SLAs are weak, negotiate! Tell them you need better guarantees, especially for critical systems.


    Also, scope of service is key. What exactly are they covering? Is it just servers and desktops, or are they also handling your network, your cloud services, your cybersecurity? Get it all in writing! And don't assume anything! (Big mistake!). Make sure its crystal clear what is in and what is not.


    And speaking of cybersecurity – huge deal. Ask them about their security protocols.

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    What are they doing to protect your data from ransomware, phishing attacks, and other threats?

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    What's their plan if you do get hit with something? You need to be confident they're taking your security seriously, very seriously.


    Finally, think about the term of the contract. A long-term commitment might get you a better price, but it also locks you in. A shorter term gives you more flexibility if things aren't working out.

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    Negotiate the length that makes sense for your business, and make sure you understand the cancellation policy.

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    What are the penalties if you want to get out early?


    It ain't easy, but negotiating a solid Managed IT Services contract in NYC is totally worth it. It's about protecting your business and making sure you're getting the IT support you need, without getting ripped off. Good luck! You got this!

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