How to Manage Your Managed Services Contract

How to Manage Your Managed Services Contract

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Lets talk about your managed services contract. Its probably sitting in a digital folder somewhere, maybe even a physical one (remember those?), and you might only glance at it when its renewal time or something goes wrong. But your managed services contract? Its so much more than just a piece of paper. It's the foundation of a successful partnership, and actively managing it is crucial for getting the most value from your provider. Think of it like tending to a garden (a very technical, cloud-based garden, perhaps). You cant just plant the seeds (sign the contract) and walk away, hoping for the best. You need to nurture it, prune it, and make sure its getting what it needs to thrive.


So, how do you actually manage this contract?

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    Well, first off, understand what you actually signed up for. I know, sounds simple, right? But truly, dig into the service level agreements (SLAs).

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    What response times are promised? What uptime guarantees are in place?

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    What happens if they dont meet those guarantees? Knowing these things upfront empowers you. Its like knowing the rules of a game before you start playing. You cant win if you dont know whats expected.


    Next, communication is king (or queen!). Regular check-ins with your managed service provider (MSP) are vital. Dont just wait for problems to arise.

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    Schedule regular meetings to discuss performance, upcoming projects, and any changes in your business needs.

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    This proactive approach allows you to address potential issues before they become major headaches.

    How to Manage Your Managed Services Contract - managed service new york

      Its like preventative maintenance on your car – catching small problems early can save you a lot of trouble (and money!) down the road.


      Also, dont be afraid to hold your MSP accountable.

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      If theyre not meeting the agreed-upon service levels, address it directly and constructively.

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      Document everything! Keep records of service outages, performance issues, and communication exchanges. This documentation provides a solid foundation for discussions and potential negotiations. Think of it as building a case, not to be adversarial, but to ensure youre receiving the services youre paying for.




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      Finally, remember that your business needs will change over time.

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      Your managed services contract should be flexible enough to adapt to those changes.

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      As your company grows, or as technology evolves, you may need to adjust the scope of services, the service levels, or even the pricing.

      How to Manage Your Managed Services Contract - managed it security services provider

        Regularly review your contract with your MSP to ensure it continues to meet your current and future requirements. Your contract should be a living document, not something set in stone. Its about fostering a long-term, mutually beneficial relationship (a symbiotic relationship, if you will) where both parties are invested in your success. So, dust off that contract, give it a good read, and start managing it like the valuable asset it is. Youll be glad you did.



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