How to Negotiate a Managed Services Agreement in New York

managed services new york city

How to Negotiate a Managed Services Agreement in New York

Okay, so youre looking to nail down a Managed Services Agreement (MSA) in the Big Apple, huh?

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Lets talk about how to negotiate one, without getting lost in the concrete jungle!


First off, remember this: its a negotiation, not a surrender! Youre partnering with a managed services provider (MSP) to handle your IT, cybersecurity, or whatever else needs managing. You both need to walk away feeling like you got a fair deal. check Think of it like ordering a really amazing New York slice – you want the perfect ratio of cheese to sauce to crust, right? Same principle applies here!


So, where do you start? Well, before you even sit down at the (virtual or real) negotiating table, you need to know your own needs. What are your pain points? managed services new york city What are you hoping to achieve by outsourcing these services? Are you looking for 24/7 support (crucial in a city that never sleeps!), improved security, or just to free up your internal team to focus on core business functions? (Knowing your "why" is key!)


Next, shop around. managed service new york Get quotes from multiple MSPs. This not only gives you a range of pricing but also helps you understand what services are commonly offered and what might be considered extra (the "everything bagel" of managed services, perhaps?). managed services new york city managed it security services provider Pay close attention to the Service Level Agreements (SLAs). These are the promises the MSP is making about uptime, response times, and other crucial metrics. (Read them carefully! managed service new york Theyre your safety net!)




How to Negotiate a Managed Services Agreement in New York - managed services new york city

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When it comes to the actual negotiation, dont be afraid to push back! If the initial quote is too high, see if theyre willing to budge on pricing or offer additional services (think of it as asking for extra marinara sauce – sometimes you get lucky!).

How to Negotiate a Managed Services Agreement in New York - managed services new york city

    Discuss the specific terms of the agreement. What happens if they dont meet their SLAs? What are the escalation procedures? managed services new york city (You want a clear path to resolution, not a Kafkaesque bureaucratic maze!)


    Pay close attention to the termination clause.

    How to Negotiate a Managed Services Agreement in New York - managed services new york city

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    How easy is it to get out of the agreement if things arent working out? What are the penalties for early termination? (Nobody wants to be stuck in a bad relationship, business or otherwise!) Also, make sure the agreement clearly defines who owns what data and intellectual property. managed it security services provider This is especially important if the MSP is developing custom solutions for you.


    Dont underestimate the power of legal review. check Have a lawyer experienced in contract law, and ideally familiar with managed services agreements, review the document before you sign it. (Consider it the legal equivalent of a good cup of coffee – it can save you from a world of pain later!)


    Finally, remember that building a strong relationship with your MSP is just as important as the terms of the agreement. managed services new york city Regular communication, clear expectations, and a willingness to work together will go a long way towards a successful partnership. Think of it as finding the perfect pizza place – you want good food, but you also want friendly service!


    Negotiating an MSA in New York can seem daunting, but by doing your homework, knowing your needs, and being prepared to negotiate, you can secure a deal that works for your business! Good luck!

    How to Negotiate a Managed Services Agreement in New York