Okay, so like, whats Tier 1 IT support, right? It aint rocket science, honestly.
What is Tier 1 IT Support? - check
Think of it as the front line, the first responders of the tech world.
What is Tier 1 IT Support?
What is Tier 1 IT Support? - managed services new york city
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When your printers refusing to print, or your emails decided to ghost you, these are the folks you call.
Theyre the ones answering the phone, responding to those frantic emails, and trying to fix your problems with, you know, relatively simple solutions.
What is Tier 1 IT Support?
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Were talking things like "Have you tried turning it off and on again?" or "Is it plugged in?" Yeah, the basics. Theyll also help you reset passwords, troubleshoot common software glitches, and walk you through installing updates.
What is Tier 1 IT Support? - managed it security services provider
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Theyre doing their best.
Its not always a walk in the park for them, though.
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Theyre often dealing with a barrage of issues, and sometimes, the people on the other end arent, shall we say, the most technically savvy. But their job?
What is Tier 1 IT Support?
What is Tier 1 IT Support? - check
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To resolve as many problems as they can, quickly and efficiently.
What is Tier 1 IT Support?
What is Tier 1 IT Support? - managed it security services provider
- managed services new york city
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If they cant fix it, thats when things get escalated to Tier 2. Theyre not the ultimate wizards of the tech world, but they are the essential gatekeepers, filtering out the simple stuff so the more specialized experts can focus on the really gnarly issues.
What is Tier 1 IT Support? - managed services new york city
So, yeah, Tier 1. Its the IT support team thats there to help you with the most common tech troubles. Dont underestimate em!
What is Tier 1 IT Support?