How to Troubleshoot Common Tech Problems Before Calling IT Support

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How to Troubleshoot Common Tech Problems Before Calling IT Support

Okay, so, youre staring at a screen, feeling that familiar dread creeping in, right? Somethings not working.

How to Troubleshoot Common Tech Problems Before Calling IT Support - managed service new york

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Its always something! But before you reach for the phone and dial IT, lets try and avoid that, shall we? Nobody wants to be that person, you know?

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The one who calls for every little thing. Trust me, troubleshooting isnt some dark art only understood by tech wizards. managed it security services provider You can do this!


First off, and this is super important, dont panic. I know, easier said than done when your deadline is looming, but freaking out doesnt fix anything. managed it security services provider Take a deep breath. What exactly isnt working? Be specific. "The computer is broken" isnt helpful. Is it not turning on? Is the internet connection gone? Is a specific program crashing?

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    The more precise you are, the better.


    Next, the golden rule: have you tried turning it off and on again? Yes, its a cliché, but its a cliché for a reason! Often, its like magic. Seriously. Give your computer, printer, router, whatever it is, a good ol reboot. Youd be surprised how often this resolves the issue. check Dont just assume because you didnt see an error message that it cant be fixed by a restart.


    After that, check the obvious stuff. managed service new york Is it plugged in? Are all the cables connected properly? Is the Wi-Fi on? I know, it sounds dumb, but honestly, these are the most frequent culprits.

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    Its easy to overlook the simple things when youre frustrated. Dont forget to check that the volume isnt muted or turned down to zero!


    If its an internet issue, dont just assume the whole network is down. Try restarting your modem and router. Unplug them, wait a minute, and plug them back in. It takes a few minutes, but its often worth the wait. Also, verify that other devices can connect to the internet. That way you can determine if its a problem with your device or the whole network.


    Also, theres something to be said for a quick Google search. Seriously! Type in the error message or a description of the problem.

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      Chances are, someone else has encountered the same issue and posted a solution online. Just be careful about clicking on suspicious links. Stick to reputable websites and forums. check You arent looking for viruses, youre looking for answers.


      And if youve tried all these things and still nothing is working?

      How to Troubleshoot Common Tech Problems Before Calling IT Support - managed services new york city

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      Okay, then its probably time to call IT. But at least you can tell them what youve already tried, which will save everyone time and frustration. Youll sound knowledgeable and they might even appreciate that you didnt call them for something easily fixable. managed service new york Youve done your due diligence! Go you!

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