How to Prepare for an IT Support Visit at Your Home

Okay, so youve got an IT support person comin to your house? Yikes! Dont panic, it aint necessarily the end of the world.

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But, like, prepping a little bit can save you (and them) a whole lotta time and frustration. Nobody wants a tech support visit that drags on forever, right?


First things first, dont just leave everything as is. I mean, I get it, youre busy, lifes chaotic. But imagine a plumber showin up to a flooded bathroom and you havent even tried to turn off the water. Its kinda the same deal. Jot down whats goin on, exactly. "My computers slow" isnt super helpful. "My computer is slow when Im running Chrome and have more than five tabs open, I get this error message (screenshot it!), and it usually happens when Ive been online for more than two hours" is way better. The more specifics you can provide, the less theyll need to play detective.


Clean up a bit, will ya? Im not sayin your house needs to be spotless, but clear a path to the computer. They dont want to trip over your cat or a mountain of laundry. And maybe dust around the computer itself?

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A little basic hygiene is appreciated.


Back up your stuff! Seriously. This is like, rule number one. I know, I know, youve been meaning to do it. But just do it now. Unexpected things happen. Hard drives fail. Software crashes. Dont risk losin all your precious photos and important documents.

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There are tons of easy ways to back things up, so no excuses!


Gather all your passwords. I know, remembering passwords is the worst, but theyll likely need em. Write em down somewhere safe (not a sticky note on your monitor!), or use a password manager. Dont make em guess or have you constantly resetting things.


Finally, be ready to explain things. Dont assume theyre mind readers. managed service new york Theyre good at their job, sure, but they cant possibly know everything about your setup without you tellin em. managed it security services provider managed service new york Be patient, be clear, and, hey, offer em a glass of water or somethin. A little kindness goes a long way, and maybe, just maybe, theyll fix your problem a little faster. Fingers crossed!

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