How to Measure the ROI of City Managed Services

How to Measure the ROI of City Managed Services

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Okay, so you wanna know how to, like, actually figure out if those city managed services (you know, the stuff the city pays for, like, cleaning streets or managing traffic lights) are, uh, worth the money? Its all about ROI, or Return on Investment. managed service new york But measuring it aint exactly, you know, a walk in the park.


First, you gotta figure out what the heck youre even measuring. managed services new york city managed service new york Are we talking about cleaner streets? Less traffic congestion?

How to Measure the ROI of City Managed Services - check

    (Or maybe, shockingly, both!) You need clear, measurable goals. Like, instead of "cleaner streets," think "a 20% reduction in litter complaints reported through the city app." See?

    How to Measure the ROI of City Managed Services - managed service new york

      Specific!


      Then, you gotta figure out your costs.

      How to Measure the ROI of City Managed Services - check

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      This aint just the contract price, oh no. Think about staff time spent managing the contract, any equipment the city had to buy, and even indirect costs, like, you know, the time city council spent debating the darn thing (ugh, politics!). managed services new york city Get all those numbers together.


      Next (and this is where it gets tricky!), you gotta measure the benefits. This is the "return" part of ROI. So, if the service is supposed to reduce traffic, look at things like average commute times, fuel consumption (if you can get that data!), and maybe even the number of accidents. If its about cleaner streets, track those litter complaints, maybe conduct citizen surveys, or count the bags of trash collected. You might, just might, even try to put a dollar value on things like "improved quality of life" (good luck with that!).


      Now for the math! The simplest way to look at ROI is (Benefits - Costs) / Costs 100. This gives you a percentage.

      How to Measure the ROI of City Managed Services - check

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      A positive percentage means youre getting more back than youre putting in. managed it security services provider A negative percentage means... well, Houston, we have a problem!.


      But heres the thing: its never perfect. Theres always going to be some guesswork involved, especially when youre dealing with things that are hard to quantify.

      How to Measure the ROI of City Managed Services - managed services new york city

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      And you gotta remember correlation isnt causation! check Maybe traffic improved because a new highway opened, not because of the fancy new traffic management system!


      So, basically, measure everything you can, be realistic about the limitations, and dont be afraid to adjust your strategy if things arent working.

      How to Measure the ROI of City Managed Services - managed services new york city

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      And document everything!

      How to Measure the ROI of City Managed Services - managed service new york

        Transparency is key. check Good luck!

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