What is Desktop Support?

What is Desktop Support?

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Okay, so what IS desktop support, right?

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managed services new york city (Its a question I get asked alot, actually.) Well, think of it like this: your computer at work, or maybe even at home, is acting up. managed services new york city Maybe it wont turn on, or the internets being super slow, or you accidently deleted that really important file (oops!). Thats where desktop support comes in.


Basically, these are the folks who are gonna try and fix your computer woes. Theyre like computer doctors, but instead of giving you a shot, they might reinstall your operating system, or troubleshoot a network connection, or even just help you figure out why your printer is printing everything in gibberish.


Theyre not just fixing stuff thats broken though (although thats a big part of it). They also do things like setting up new computers for new employees, making sure software is updated (cause security, ya know?), and generally making sure everyone has the tools they need to actually, like, do their jobs. It involves a lot of patience, Ill tell ya what. managed services new york city Dealing with all the different problems and all the different types of people...its a skill.


So, yeah, desktop support is about keeping the technology running smoothly. Theyre the unsung heroes of the workplace (well, most workplaces).

What is Desktop Support?

What is Desktop Support? - managed services new york city

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Theyre the ones who make sure you can send that email, write that report, and, most importantly, watch those cat videos during your lunch break (we all do it!).

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    Without them, everything would probably just grind to a halt, and nobody wants that, now do they?