How to Evaluate Managed Services Performance in NYC

How to Evaluate Managed Services Performance in NYC

How to Evaluate Managed Services Performance in NYC

Okay, so youre wrangling managed services in the Big Apple, huh? Figuring out if youre actually getting your moneys worth aint always easy, I get it. Its not like you can just, like, wave a magic wand and see if things are working perfectly. It requires a bit of digging and, well, plain old common sense.


First off, dont just rely on the fancy reports they send you. I mean, those are nice and all, but they dont always tell the whole story, do they?

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Dig into the data yourself. Are your systems really running smoother? Are you seeing less downtime? Talk to your team! Theyre the ones actually using the services, so theyll know if, say, the promised faster response times are just a bunch of hot air.


And, like, key performance indicators (KPIs) are your friends, mostly. But dont get bogged down in metrics that are meaningless. You want to focus on things that actually impact your business, not just some vanity numbers. Think about things like, response time to trouble tickets. Are they resolving problems quickly? The number of incidents? Is it decreasing?

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And your end user satisfaction? Are people actually happy with the service? You dont want grumpy employees complaining about slow computers or unreliable networks, do ya?


Furthermore, dont neglect service level agreements (SLAs). These are your contracts, right?

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Make sure theyre actually meeting them. If they promised 99.9% uptime and youre constantly dealing with outages, thats a problem!

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Hold them accountable.


Communication is vital, too. Dont just sit back and wait for problems to arise.

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Have regular meetings with your managed service provider. Discuss performance, address concerns, and plan for future needs. Its a partnership, ya know? You cant expect them to read your mind.


Lastly, it aint a bad idea to shop around every now and then. See what other providers are offering. You might find a better deal or a more suitable solution for your specific needs. Dont be afraid to switch if youre truly dissatisfied. Its your business, after all! Gosh, I hope that helps.

How to Evaluate Managed Services Performance in NYC